PRIVACY POLICY

Privacy Policy

1. Introduction

Buka Jalan respects your privacy and processes personal data in accordance with the General Data Protection Regulation (GDPR).

2. Personal Data We Collect

We may collect:

  • Name
  • Email address
  • Phone number
  • Travel preferences
  • Passport details (if required for booking assistance)
  • Emergency contact information
  • Information shared during consultation
  • Purchase history of digital products
  • Website usage data (IP address, browser type, pages visited)

Payment information is processed via secure third-party providers.
We do not store full credit card details.

3. Purpose of Processing

We process personal data to:

  • Provide personalized travel planning
  • Assist with booking services
  • Deliver digital products
  • Communicate regarding your trip
  • Process payments
  • Improve our services
  • Comply with legal obligations

4. Legal Basis (GDPR)

We process data based on:

  • Performance of a contract
  • Consent
  • Legal obligation
  • Legitimate business interest

5. Data Sharing

We may share necessary information with:

  • Local service providers in Indonesia
  • Accommodation and transport providers
  • Payment processors
  • IT service providers

We do not sell personal data.

6. International Transfers

Because we operate in Indonesia, data may be transferred outside the European Economic Area (EEA).

We take reasonable steps to ensure secure handling of personal data.

7. Data Retention

We retain personal data only as long as necessary to:

  • Deliver services
  • Fulfil tax and legal obligations
  • Resolve disputes

Data is then securely deleted or anonymized.

8. Your Rights

Under GDPR, you have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Object to processing
  • Withdraw consent
  • Request data portability

You may contact us at info@bukajalantravel.com to exercise these rights.

You may also lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

9. Cookies

Our website may use cookies to improve functionality and analyze traffic.

You may adjust your browser settings to refuse cookies.

10. Updates

We may update this Legal page from time to time.
The latest version will always be available on our website.